Can I pick up a rental car after hours?
Yes, we can arrange for a rental car pick-up outside normal ...
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Yes, we can arrange for a rental car pick-up outside normal office hours from Auckland Airport and Christchurch Airport. If you are collecting a vehicle after hours, our reservations team will email you an ‘After Hours’ pick-up form which you will need to complete, sign, and fax or email back to us prior to your pick-up date to ensure a vehicle is waiting for you.
We will advise the pick-up location and further instructions upon receipt of the completed ‘After Hours’ form.
Please Note: After Hours pick-up fees may apply and will be displayed during the booking process.
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What is the minimum driver age?
Yourway will rent cars to drivers aged 18 years or older, as...
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Yourway will rent cars to drivers aged 18 years or older, as long as you have a full and valid drivers licence.
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What is included in the rates on your website?
Our rental rates include Unlimited Kilometres, Good & Servic...
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Our rental rates include Unlimited Kilometres, Good & Services Tax (GST), Standard Motor Vehicle Insurance, and Free 24 Hour Roadside Assistance - provided by the AA (Automobile Association).
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Do you offer one-way rentals?
Yes, you can take a Yourway rental car one-way between our A...
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Yes, you can take a Yourway rental car one-way between our Auckland Airport & Christchurch Airport locations. Minimum hire periods and relocation fees may apply.
Please Note: A one-way rental fee may apply to one-way rentals. If applicable, this fee will be shown at the time of booking. The one-way rental fee is subject to change and is at our discretion.
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What happens if my rental car breaks down?
In the unfortunate event your vehicle breaks down, please ca...
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In the unfortunate event your vehicle breaks down, please call 0800 296 879 and select Option 3. This will connect you to our 24 hour Roadside Assistance service.
If we cannot get your vehicle fixed within a reasonable time frame or it is not fixable, Yourway rental car will get a replacement vehicle to you within 24 hours (depending on vehicle availability).
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Can you guarantee an automatic or manual vehicle?
Several of our rental car groups only come in automatic or m...
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Several of our rental car groups only come in automatic or manual so if you need one or the other there is definitely something we can do to help you!
If you need automatic transmission, we recommend our Intermediate and Full Size rental cars.
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Can I leave a vehicle in Wellington or Picton and pick up another car on the other side to avoid taking the vehicle across on the ferry?
Unfortunately this is not possible as Yourway does not have ...
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Unfortunately this is not possible as Yourway does not have an office in Wellington or Picton. If you are travelling between the North Island & South Island you will need to take the vehicle across on the ferry. This way you can just drive on – enjoy your ferry crossing – and drive off on arrival to continue your adventure!
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Can I drop off a rental car after hours?
Yes, we can arrange for you to drop off the rental car outsi...
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Yes, we can arrange for you to drop off the rental car outside normal business hours at Auckland Airport and Christchurch Airport. If you are returning a vehicle after hours our reservations team will email you an ‘After Hours’ form which you will need to complete, sign, and fax or email back to us prior to your pick-up date.
We will provide further instructions regarding the drop off and closing of your rental upon receipt of the completed ‘After Hours’ form.
Please Note: After Hours drop off fees may apply and will be displayed during the booking process.
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What happens if I return the vehicle early?
If you return your rental car earlier than expected, there i...
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If you return your rental car earlier than expected, there is no refund. If you have to go home because of an emergency your own personal travel insurance should cover this.
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I don’t have a credit card; does Yourway accept cash bonds?
Yourway rental car does not accept cash bonds. Everyone who ...
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Yourway rental car does not accept cash bonds. Everyone who hires a vehicle through Yourway Car Rentals must provide a valid credit card for insurance and security purposes.
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Is it possible to extend my rental?
If you are on the road with one of our rental cars and would...
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If you are on the road with one of our rental cars and would like to keep the car for a few more days, you can call our reservations team to request an extension. If the extension is authorised, this will be at the same per day rate of your original booking.
Please note that all extensions are subject to availability and must be authorised by our reservations team. If the vehicle is not available for extension it must be returned to the correct location on the correct date. Failure to do so may result in a fee up to $500.
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